Frequently Asked
Questions

Contact our sales team to schedule a demo and discuss your specific requirements. We offer a guided onboarding process to ensure seamless connectivity with your existing backend systems.

We fully support OCPI 2.2.1, the industry standard. We also maintain backward compatibility with OCPI 2.1.1 and are actively developing support for OCPI 3.0 to keep you ahead of the curve.

For Charge Point Operators (CPOs), OCPP 2.0.1 delivers flexibility and operational efficiency. As an open standard, it ensures interoperability across thousands of charger models, letting operators freely select hardware without vendor lock-in. The updated protocol provides richer device visibility, better error reporting, and secure two-way communications to make it easier to monitor, configure, and maintain chargers. With advanced features like smart charging, ISO 15118 support, and vehicle-to-grid readiness, OCPP 2.0.1 helps CPOs reduce downtime, optimize energy use, and deliver a superior driver experience.

We use standard OCPI token-based authentication (CRED tokens). Open Charge Network ™ handles the secure exchange and rotation of these tokens automatically. All traffic is encrypted via TLS 1.2+.

Open Charge Network ™ processes Charge Detail Records (CDRs) in real-time. We validate these against the active tariffs to ensure accuracy. While we facilitate the data exchange for billing, the actual financial settlement usually happens directly between parties or via a clearing house partner we integrate with.

Yes, for our Enterprise customers, we offer a 99.9% uptime SLA with 24/7 priority support and dedicated integration engineers.